Information Technology Support Associate

Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, and defence and space agencies worldwide. At Magellan we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth: People create value.

Employees are our greatest resource in working towards a successful future, and together we build professional relationships that thrive. We know that personal development is fundamental to the success of every individual and invest in our employees.

When you are part of Magellan, you are part of the team!

The rate for this position: 16.50 per hour. 

Position Summary:

Our commitment to excellence drives our need for a talented and motivated Jr. IT Support Analyst to join our IT team. If you are passionate about technology and thrive in a dynamic environment, we encourage you to apply. This unique entry-level opportunity involves primarily providing essential help desk support, ensuring employees have the technical assistance they need, while also gaining valuable exposure to fundamental cybersecurity operations. This role is ideal for a quick learner, a great communicator, and someone eager to grow in both IT support and security.

Key Responsibilities:

• Provide friendly and efficient first-line technical support to end-users for hardware, software, and network-related issues via phone, email, and in-person.
• Perform troubleshooting, diagnose problems, and implement solutions for common IT issues like password resets, software installations, and connectivity problems.
• Assist with the full lifecycle of employee IT needs, including onboarding new hires by setting up accounts and equipment, and offboarding by deactivating accounts and retrieving assets.
• Maintain accurate and detailed records of all support interactions and resolutions within the ticketing system.
• Participate in basic cybersecurity tasks, such as monitoring security alerts, assisting with vulnerability scans, and supporting internal security awareness campaigns.
• Help enforce IT security policies and contribute to maintaining a secure IT environment.
• Collaborate with senior IT and cybersecurity team members to escalate complex issues and continuously improve support processes.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a closely related field.
• Demonstrated strong problem-solving skills and a genuine enthusiasm for technology.
• Excellent verbal and written communication skills, with a customer-service oriented approach.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and common applications (e.g., Microsoft Office suite).
• A foundational awareness of cybersecurity concepts (e.g., phishing, malware, data privacy) is highly desirable.
• Ability to manage multiple tasks, prioritize effectively, and work both independently and as part of a collaborative team.
• A proactive attitude and a strong desire for continuous learning and professional development in IT and cybersecurity.
• Must be a U.S. citizen or permanent resident. Visa sponsorship is not available for this position.

Confidentiality

Magellan Aerospace respects the privacy and confidentiality of personal information provided by candidates and shall not disclose to any external parties unless legislated.

Magellan Aerospace is committed to an inclusive working environment and equal opportunities for all. We welcome all applications without regard to social and cultural background, age, gender, disability, sexual orientation, national origin or religious belief, status as a protected veteran, or any other characteristic protected by applicable federal, state/province, or local law.

If you require an accommodation during the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let your Human Resources point of contact know and we will work with you, to the best of our ability to meet your needs.